Last Updated: 10 August 2026

Welcome to Pet Care Hub. By accessing our website or purchasing products from our store, you agree to these Terms of Service.

1. Our Store

Pet Care Hub is an online store offering pet products for cats, dogs and other pets.

We reserve the right to update product information, prices and availability at any time.

2. Products

We do our best to ensure that product descriptions, images and information are accurate.

Product colours and appearance may vary slightly depending on your device or screen settings.

3. Orders

When you place an order, you will receive an order confirmation by email.

We reserve the right to cancel or refuse an order if:

• The product is unavailable
• There is an obvious pricing or product information error
• Payment cannot be completed
• We suspect fraudulent or unauthorised activity

If your order is cancelled after payment, you will receive a full refund.

4. Prices and Payments

All prices are displayed in GBP (£) unless otherwise stated.

Payments are securely processed through the payment methods available at checkout.

5. Shipping

We aim to process and dispatch orders within the timeframe stated in our Shipping Policy.

Delivery times are estimates and may be affected by courier delays, customs, weather or other circumstances outside our reasonable control.

6. Returns and Refunds

Our returns and refunds are handled according to our Refund & Returns Policy and applicable UK consumer law.

Nothing in these Terms affects your statutory consumer rights.

7. Product Use

Please use our products according to the instructions and intended purpose provided with the product.

Pet products such as toys should be used with appropriate supervision where necessary.

8. Intellectual Property

All content on the Pet Care Hub website, including logos, text, graphics, images and website design, belongs to or is licensed to Pet Care Hub and may not be copied or used without permission.

9. Prohibited Use

You agree not to use our website for unlawful purposes or to:

• Attempt to gain unauthorised access to our website
• Interfere with the website's security or operation
• Provide false or misleading information
• Use our website for fraudulent activities

10. Third-Party Services

Our store may use third-party services such as Shopify, payment providers, shipping companies and product fulfilment suppliers to operate our business and fulfil orders.

These services may have their own terms and policies.

11. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with the updated date.

12. Contact Us

If you have any questions about these Terms of Service, please contact us:

Pet Care Hub
Email: support@petcarehub.store